Terms of Service

Version: 1 · Last amended: 2026-05-17 · Effective from: 2026-05-17

Preview release — no production SLA is committed until the platform exits pre-production. Availability, support response times, and feature stability are best-effort during this period.

Contracting parties

These terms form an agreement between you ("Customer") and:

Tavuni BV (trading as Tavuni)
Kastanjekouter 4, 3040 Huldenberg, Belgium
VAT: BE1039500597
Company registry: 1039.500.597
Contact: hello@tavuni.com

Licence grant

Subject to your compliance with these terms and timely payment of fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Tavuni platform for your internal business operations during the subscription term.

Acceptable use

You may not use the platform to violate applicable law, infringe third-party rights, transmit malware, attempt to gain unauthorised access, or interfere with other tenants. You are responsible for the conduct of users you grant access to.

Payment terms

We invoice per calendar month, after the month has ended: the fixed monthly price and that month's usage are on one invoice. Invoices are payable in EUR within the term stated on the invoice, thirty days by default, by SEPA direct debit or card (through our payment provider Mollie) or by bank transfer with the structured reference. If an invoice remains unpaid after reminders and a formal notice of default, we may suspend access until the amount is paid. Your data is kept during the suspension.

Service levels

Production service-level commitments will be defined in a separate Service Level Agreement once the platform exits pre-production. During the pre-production period, we provide the service on a best-effort basis.

Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability for any claim arising out of or related to the platform is limited to the fees paid by you for the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or for loss of profits, data, or business opportunity.

Termination

Either party may terminate the agreement for material breach if the breach is not cured within thirty days of written notice. Upon termination, your access is suspended and your tenant data is retained for the period required by applicable retention law, after which it is securely deleted.

Governing law and jurisdiction

These terms are governed by Belgian law. The competent courts are those of Brussels, Belgium.

Changes to these terms

We may amend these terms with reasonable notice. The current version, version number, and effective date are always displayed on this page. Continued use of the platform after the effective date constitutes acceptance of the amended terms.